Tech Support Case Response times

Tech response support times depend on client and case circumstance. Our priority is based on a security and paying clients.

Always your best option is to create a case:

Question case

Takedown Case

1. Paid Takedown Cases
   1. Technical response times are same day and within one business workday less than 8 hours (PST)
2. UnPaid Takedown Cases
   1. Technical response times are 24 hours and within one business workday
3. Paid Takedown Question (cases) - questions filed through the DMCA online question form
   1. Technical response times are same day and within one business workday less than 8 hours (PST)
4. UnPaid Takedown Question (cases)
   1. Technical response times are 48 hours and / or one business workday
5. Paid ProtectionPro Cases
   1. Technical response times are 24 hours and within one business workday
6. Registered Free Protection Badge user cases
   1. Technical response times are 1 week, queued and not guaranteed. There are millions of badge users and therefore often the volume of technical requests are very high. Please use the FAQ's first to ensure all avenues have been researched before contacting tech support. We do take your case requests seriously but because we do not support our business with advertising for our free to use DMCA Protection Badges we simply cannot support addressing every case from every free badge user.
7. support@ email
   1. Technical response times not guarantee we will see it. The DMCA 'support@' inbox if often "overflowing". There are millions of badge users, ProtectionPro clients and therefore the volume of emails are high. Not to mention the ridiculous spam. If you want our attention make a case.

As always we cannot address your concerns if you call and do not have a case number. By policy and for your own security, our case support staff cannot provide case responses verbally.